Rafflecopter is a software startup based in downtown Boulder, CO that helps businesses and online publishers run giveaways and sweepstakes online. We’re working hard to build a team that’s chock-full of smart, interesting people who are ambitious and have a desire to learn and grow personally and professionally.

We’re looking for a Product Support Specialist who has a knack for delighting users through fantastic customer service and outreach. You’ll be providing product support to our tens of thousands of users around the world: from the fashion blogger in Farmington, UT, to the e-commerce company in Sydney, all the way up to the large ad agency on Madison Avenue.

You’ll be working on:

• Learning the ins and outs of our software and more importantly, the needs of our customers
• Providing quick and awesomely helpful support to our community
• Finding new and creative ways to optimize and streamline our customer support channels
• Troubleshooting customer issues and delivering solutions over email, live chat, and social media channels
• Prioritizing bugs and feature requests with the product team as well as translating community feedback into actionable product insights

Here’s what we’re looking for:

You should…

• Be a self-starter, able to work independently
• Be fantastic at prioritizing and multitasking in a fast-paced environment
• Have strong written communication skills
• Have strong problem-solving skills
• Be passionate about blogging and social media
• Have some familiarity w/ HTML, some interest in web development
• Have an uncanny ability to turn a frown upside-down :)

Prior experience in customer service and/or marketing is a plus. If you’re technically savvy (coding, social media, etc), even better.

We can offer you:

• A competitive starting base salary of $36K
• A handful of great perks (see below)
• A relaxed atmosphere w/ no dress code
• A desk in our beautiful sunny (dog-friendly!) office in downtown Boulder, CO working alongside a small but growing team that wants you to be successful in your career

Interested? Press the blue button below and email us a cover letter, resume, and any other pertinent information as to why you’d make a great addition to our team. This position is based out of our office in Boulder, CO.